Frequently Asked Questions
Find answers about ordering, shipping, returns, customization, and jewelry care. If you need further assistance, please contact us at info@lithrune.com.
Orders & Payment
How do I know if my order has been confirmed?
After completing checkout, you will receive an order confirmation email. If you do not see it, please check your spam or junk folder and confirm that the email address entered during checkout was correct.
Can I change or cancel my order?
Please contact us at info@lithrune.com as soon as possible. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing, customization, or shipment.
Can I change my shipping address?
Contact us immediately if your shipping address is incorrect. We may be able to update it before dispatch. Once the parcel has shipped, the address normally cannot be changed.
Shipping & Tracking
Where do you ship from?
Orders are processed and shipped from our facility in China.
How long does order processing take?
In-stock orders are normally processed within 1–3 days. Personalized, engraved, resized, or made-to-order items may require additional processing time.
How long does delivery take?
International delivery generally takes approximately 15–21 days after dispatch. Delivery times are estimates and may vary because of customs clearance, local carrier operations, weather, peak seasons, or other circumstances outside our control.
Which shipping carriers do you use?
Depending on the destination and order, parcels may be shipped through China Post, UPS, or another suitable tracked carrier.
Will I receive tracking information?
Yes. When your order has shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take a short time to appear after dispatch.
Do you offer free shipping?
Yes. We currently offer free standard shipping on eligible orders of USD $99 or more. The available shipping methods and final charges are shown at checkout.
Duties & Taxes
Are customs duties and import taxes included?
Unless expressly stated at checkout, customs duties, import taxes, brokerage fees, and other destination-country charges are not included in the product or shipping price. These charges are the customer’s responsibility.
What happens if I refuse to pay customs charges?
If a parcel is refused, abandoned, or returned because customs charges were not paid, applicable shipping, return, customs, or handling costs may be deducted from any refund permitted under our policies and applicable law.
Returns & Exchanges
Can I return or exchange an item?
Eligible items may be returned in accordance with our Shipping, Returns & Refunds Policy. Please contact info@lithrune.com within 14 days of delivery before sending any item back.
What should I do if my item arrives damaged, defective, or incorrect?
Contact us promptly at info@lithrune.com with your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide the appropriate solution.
Are personalized items returnable?
Custom-made, engraved, resized, or otherwise personalized items generally cannot be returned or exchanged unless they are defective, damaged, incorrect, or return rights are required by applicable law.
Can I send a return without contacting you first?
No. Please contact us before returning an item. Unauthorized returns or parcels sent to an incorrect address may not be accepted.
For complete conditions, please read our Shipping, Returns & Refunds Policy.
Jewelry & Sizing
How do I choose the correct size?
Please review the sizing information shown on the relevant product page before ordering. If you are uncertain, contact us before placing your order, especially for items that will be resized or personalized.
How should I care for my jewelry?
Keep jewelry away from perfumes, cosmetics, household chemicals, salt water, and chlorine. Remove it before bathing, swimming, exercising, or sleeping. Store each piece separately in a dry, soft-lined pouch or jewelry box.
How should I clean my jewelry?
Gently wipe the jewelry with a clean, soft cloth after wearing it. Avoid abrasive cleaners and harsh chemicals. Jewelry containing delicate stones or special finishes may require professional cleaning.
Will jewelry naturally change over time?
Some metals and finishes may gradually develop patina, tarnish, or signs of wear depending on use, storage, skin chemistry, moisture, and exposure to chemicals. Proper care helps preserve the appearance of your jewelry.
Contact
How can I contact LITHRUNE?
Email us at info@lithrune.com. Please include your order number when contacting us about an existing purchase.
